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Aldelo Pre-Sale
FAQ
The following
is a list of most frequently asked pre-sale questions regarding
our Aldelo For Restaurants software solution.
If you have
a question that is not listed in this page, then please contact
Aldelo to ask your question.
Is
your software Windows® XP
compatible?
All of our software will work on Windows XP and later operating systems,
as well as Windows 98 and 2000. Additionally, Our Aldelo For Restaurants® software
is also certified to carry the "Designed For Microsoft® Windows® XP" logo.
Do you have a wireless order entry software?
Yes, our Aldelo For Restaurants® Wireless Edition is designed specifically
for table side order management on wireless Pocket PC devices. This technology
uses the Microsoft® Windows Server product and Terminal Services as the
baseline technology. For more information, please click here .
How do I tell if the Aldelo software that I have is properly licensed ?
Due to Aldelo software's popularity among restaurant automation projects,
we have discovered several incidents of software piracy or improper licensing
issues. To protect yourself from these issues and educate you on how to
properly identify pirated software, please visit our special page regarding
anti-piracy
.
Which touch screen monitor or LCD do you recommend?
We recommend the ELO AccuTouch 5 Wire Analog Resistive touch screen monitor
or LCD display, with serial interface. The CRT monitor could be as small
as 14 inches, and the LCD monitor could be as small as 11.3 inches. Additionally,
the monitor must support 800 by 600 pixels screen resolution.
Which printer do you recommend for printing guest checks?
We recommend the Epson TM-T88II or Epson TM-T88III Parallel Interfaced
thermal receipt printer as your guest check printer. These printers
are fast and
quiet, and is suitable for any restaurant environments. Be sure to
order the Parallel
Interface models, as these are much easier to setup and maintain. (Our
software does support serial printers as well)
Which printer do you recommend for printing kitchen/bar copies?
For kitchen/bar printing, we recommend the use of any of the following
printers: Epson TM-U200 series, Epson TM-T88II, Epson TM-T88III,
and the Star SP300
Series. Be sure to order the Parallel Interface models, as these
are much easier to
setup and maintain. (Our software does support serial printers as
well)
What do I do if I need to print to a Parallel Printer over 25 feet
of distance?
If you need to print to a parallel interface printer that is located
25 feet or more from the computer or print server's parallel port,
then you
need
to use a parallel port extension device. Aten-USA located at www.aten-usa.com
manufactures a Non Powered Parallel Extension Kit that uses 4 wire
telephone cord to connect your printer to the printer port, and
allows you to have
a
maximum distance of 1000 feet! You can purchase this kit at www.cyberguys.com.
Which cash drawer do you recommend with your software?
We recommend using printer driven cash drawers, since these are
cheaper and is easier to install. When ordering your printer
driven cash
drawer, make
sure you order the cash drawer that is designed to open your
specific printer model
or type. For example, if you have an Epson Printer, then you
MUST get an Epson Type Printer Driven Cash Drawer. Otherwise, your cash
drawer
will
never open!
Some of the popular cash drawer brands are MS Cash Drawer, MMF
Cash Drawer, ICD Cash Drawer, APG Cash Drawer, and others. (Our
software
does support
serial cash drawers as well)
Which customer pole display do you recommend?
We recommend a customer pole display that supports the ULTIMATE
MODE. The customer pole display MUST BE serial interface. Some
popular
choices are
the EMAX and
HPC line of pole displays that support the ULTIMATE MODE command
set.
Is there any All-In-One touch system that you recommend?
The Mintronix P5000 All-In-One Terminal have been fully tested
and certified to run our software. Pioneer's Stealth Touch
All-In-One Terminal is another
that works really well. Flytech's All-In-One Terminals also
is another
execellent choice for space saving solution. In general,
any all-in-one system that
is open PC architecture based and meets our hardware requirements
should work
with our software. But, to save you time, we recommend selecting
any one of the all-in-one terminals mentioned above for trouble
free installs
and
operations.
What operating system does Aldelo For Restaurants support?
Aldelo For Restaurants software runs under Windows 95, 98,
98SE, ME, NT 4.0 SP4 or later, Windows 2000, and Windows
XP. However,
for maximum
reliability,
we suggest using Windows 98SE, Windows 2000, or Windows
XP.
What is the suggested computer hardware configuration?
To optimally use our Aldelo For Restaurants software,
we recommend that the POS computer has 64MB of RAM, a
500 MHz
or higher
CPU, 2 parallel ports, 2
serial ports, 2 gigabyte or more free hard drive space,
plus other standard
computer components. We also recommend the use of a 100BaseTX
network interface card if the computer is to be connected
on a network.
Of course, we will
also recommend the use of a 10/100BaseTX Network Hub.
What is the suggested network speed and network protocol?
For maximum throughput, we recommend that your use 10/100BaseTX
network hub or switch. Your computer Network Interface
Card should also be
either 10/100BaseTX
or 100BaseTX. To connect your computers to the network
hub, you should use Category 5 or better network cables.
If you're
having
only two
computers, you could also use a Cross Over Network
Cable to save on the cost of
a network
hub. The network protocol that we recommend for your
network is the TCP/IP protocol, it is more reliable
and gives you
better bandwidth
control
of your network traffic.
What is the difference between QuickPOS For Restaurant
and Aldelo For Restaurants?
Aldelo For Restaurants is the successor upgrade release
to QuickPOS For Restaurant. Aldelo For Restaurants
operating steps and program
flow is
pratically identical
to that of QuickPOS For Restaurant. Users of QuickPOS
For Restaurant
will feel at home when they upgrade to our new Aldelo
For Restaurant release.
Since
the two products have the same pricing schedule and
functionality, with the exception of added capabilities
and enhancements
in Aldelo For Restaurants,
we have discontinued the QuickPOS For Restaurant product
line. Be sure to
order Aldelo For Restaurants from your reseller or
our sales associates.
Do I need a dedicated database server to run your software?
Aldelo For Restaurants was designed to be affordable
and flexible. Therefore, our software do not need
a dedicated database server
or the expensive
Windows NT or Windows 2000 Server operating system!
You can have your database
locate on one of your POS computers to save costs.
However, for installations of
five or more computers, we do recommend a dedicated
or semi-dedicated computer to
host the database. Still, there is no need to invest
in
Windows NT or Windows 2000 Server operating system.
You can save
thousands!
Can I access an order that was written on another
POS station?
Yes. In a networked operating situation, all of your
POS computers will link to a central database file
located on one of the
computers. Therefore,
you
have the ability to recall, settle, or operate any
activities from any of the stations. (Some limitations
may apply
in
order to prevent
unnecessary
mistakes)
Do I need to shut down all the POS computers to enter
back office data?
Aldelo For Restaurants software operates at real
time, meaning that you don't have to shut down POS
computers
in order to
enter back
office data.
For example,
if you added or changed menu item prices at the back
office, your POS stations will auto reflect the changes
when they
start a new
order.
Can you tell me more about your credit card processing
interface?
For details on integrated credit card processing,
please contact Payment Processing Incorporated at
1-800-774-6462
Ext 7615
Derek Brian.
What is your software support, update, and upgrade
policy?
We automatically provide our end users with up to
30 days of free software support service via telephone
or email.
This
free support
period starts
with the first support telephone or email incident
after product registration. All issues are considered
support
unless they
are related to sales
inquiries. We
can only provide support on our software products.
For third party software or hardware support, you
must
contact
the
appropriate vendor instead.
The free support does not include any software updates
or upgrades. To continue
to receive
telephone or email support, the end user must purchase
an annual support contract. Support contract is required
for
each restaurant
location,
therefore, restaurant
location that does not have support contract won't
receive any support service.
As an added benefit, with our annual support contract,
you will also receive an online user name and password
to download
any
new
updates
and upgrades
on our software free of charge. (Same major version
only, downloadable during your support contract period)
What kind of Card
Swipe Reader, MICR Reader, & Barcode Reader does your
software support?
Aldelo For Restaurants supports keyboard interface
magnetic card swipe reader track 1+2, keyboard interface
MICR
check reader, and
the keyboard
interface
barcode reader. One particular combo device that
we recommend is the MagTek MSR/MICR mini combo reader,
it combines
the card swipe
reader
and MICR
check reader in one.
Does your software natively provide PMS or accounting
interface?
Aldelo For Restaurants does not currently provide
native interface to any Hotel/Motel PMS interface
or any accounting
interface
directly. However,
our software does allow you to export the back office
reports into tab delimited
text files. Additionally, our software database is
open architecture based on the MS Jet 3.51 engine
format, so any third party
can write an utility
to
import or export data to and from our database much
easier.
(Note: We do not provide any programming support
on third party import/export)
Does your software provide inventory management capabilities?
Aldelo For Restaurants Pro edition offers complete
inventory management capabilities. For example,
features such as
menu item recipe composition,
food costing analysis
reports, purchase orders, physical inventory counts,
automatic inventory depletion based on sales, vendor
item UPC entry,
inventory barcode
batch download, inventory
shopping list, and more are all inclusive in the
Aldelo For Restaurants Pro edition.
What kind of restaurants is your software suitable
for?
Aldelo For Restaurants software solution is suitable
for all restaurants and hospitality establishments.
Our customers
include
family restaurants,
buffet
restaurants, fast food restaurants, sports bars,
cafeterias, coffee shops, cafes, fine dining restaurants,
steak
houses, pizza parlors,
ice cream
shops, sandwich shops, breakfast rooms, club houses,
mexican restaurants, chinese
restaurants, italian restaurants, thai restaurants,
indian restaurants, pubs, restaurants with gift
shop, truck
stops, sea food restaurants,
bars and taverns,
japanese restaurants (w/ special hibachi seating
support), and more.
I have a small gift shop with my restaurant, can
your software handle gift shop situations?
Aldelo For Restaurants Pro edition has a special
tool for restaurants with a gift shop or a wine
shop for
example. You can enter the
UPC barcode of
the item that you wish to sell in the menu item
definition screen. Then, you can
activate the Barcode Scan Order Entry screen for
a specific order type to perform all your gift
shop ordering
quick
and
easy. For
example, once configured,
you
can scan the UPC on your product, and the software
will automatically order that item, it's that simple!
Does your software offer delivery tracking features?
Aldelo For Restaurants software offers complete
delivery tracking support. The following are
some of the delivery
tracking features:
Complete customer
address and order history tracking, driver departure
tracking, driver arrival tracking, driver money
drop capability,
visual map integration
with MS
Streets & Trips
2001, map code lookup support, delivery driver
timing and route status report, and more.
Does your software
offer visual table layout, hostess, & reservation features?
Aldelo For Restaurants Pro edition includes
visual table layout, hostess and reservation
features.
The hostess
feature will
allow a hostess
to start a new
dine in order for a server without knowing that
server's access code. The reservation feature
allows you to
enter reservations
anytime
in the future
you wish, and
be able to specify seating preferences, guest
count, who pays, occasion, additional notes,
and other
information. Additionally,
our visual
table layout screen
has been improved to allow a much bigger table
grid. Also,
any unavailable tables will now be invisible,
making your layout look much nicer.
We also have table filtering capability with
seating preference selection so that
you'll
know which table is available for service immediately!
Does your software offer multiple line Caller
ID monitoring interface?
Aldelo For Restaurants Pro edition offers interface
to YES-TELE's caller ID monitoring box. The YES-TELE
caller
ID monitoring
box support 2, 4,
6, and
8 line monitoring from one box. Our software
will support up to 8 lines on a single computer.
If
you have multiple
computers,
and
wish
to receive
the
same signal at all other computers, you can use
our software's TCP/IP transport support so that
the caller
ID information
will be transported
to the other
computers automatically. This gives you up to
8 lines of monitoring on all your computer stations.
Tell me more about your multilingual features?
Aldelo For Restaurants software supports 100%
multilingual operations at both the POS and
Back Office, with
100% of the user interface
screens translated
in the supported languages. The supported languages
are currently English, Spanish, Traditional
Chinese, and
Simplified Chinese.
Our software also supports
Follow Me Display Technology where your preferred language follows
you! You
can also configure
your system
so that your
kitchen and/or bar will print either both the
primary and secondary or secondary
only menu item names.
Aldelo For Restaurants
is also international aware. This means our software will interprete
your currency
symbol,
decimal
symbol, date
and time format,
and other regional locale settings based
on the Regional Settings that you have defined
in Windows
Control
Panel.
Please note: if you
wish to read the Chinese languages, you must have Chinese Environment
Software such
as the TwinBridge
installed
on
your English
Windows operating system, or simply use
a localized version of Windows, such as
the GB Version of Windows or the Big5 Version
of Windows. (Tip: Windows XP English
Edition has built-in support for Chinese
Input and Display)
Our software is 100% true multilingual, where
all the user screens will show in any of
the supported
languages.
English
is no longer
a requirement
to
operate a restaurant point of sale system.
What is your products & services
return policy?
In order to protect our copyright and keep
our operating costs low, ALL
SALES OF OUR SOFTWARE PRODUCTS & SERVICES ARE FINAL AND IS
NOT RETURNABLE FOR ANY REFUNDS. Also, for support contracts, once
it has started, you may
not cancel it afterwards for any refunds.
If you are not sure if you want to use our software for your business,
then we strongly recommend that you download
our fully working evaluation copy of our
software first. Our evaluation copy contains all the features and
capabilities intact, giving you a 100% evaluation.
Additionally, your software purchase is considered
a license for you to use our software at your establishment only,
therefore, it may not be transferred
to another party normally.
How do I purchase
your products & services?
Our software products & services are sold through our network of resellers
around the world, and may also be purchased directly from our inside sales
team. If you're interested to purchase any of our products or services, please
click here to go to our products & services
sales page for more information.
What is the market coverage of your software?
Aldelo For Restaurants software has installations
worldwide. We have installations across
the United States, Canada,
Mexico, Costa
Rica,
Curaco, Puerto Rico,
Dominican Republic, Bahamas, Barbados,
St. Maarten, St. Kitts, Grand Cayment
Islands, Great Britain,
Philippines, Thailand,
and many other
countries.
To see a small sample list of our customers
and some of our customer testimonials,
please
click
here...
Can Aldelo For Restaurants be installed
in any country?
Aldelo For Restaurants software could
be installed in any country where their
national
language
is one of our
supported
language
packs. To find
out more,
please download our demo software .
How do I become
a reseller of your products & services?
If you're in the computer business, especially
the point of sale industry, then we
like to hear from
you. For
more information
on becoming a reseller,
please click here to go to our reseller
page.
Is there any hardware that you have
certified to run with your software
solution?
Yes, in order to simplify customer's
hardware selection process, we have
created a certified
hardware list.
You may review
this list by
clicking
here .
What is the differences between your
demo version and the full version?
The Pro Version of Aldelo For Restaurants'
demo and full versions are basically
the same exact
software, with the
exception that
the demo version
will expire
after 28 days of use or a pre-determined
date. Other than that, it's basically
the same software!
This
allows
you
to make a
100% informed
decision after
reviewing 100% of our software features
and capabilities! (Note: Demo version
cannot be rolled over to become a full
version.
To upgrade to full version, you must
install from
the full
version CD or download)
Can you provide any existing customer
contact information for reference?
We value our customers' privacy rights.
That's why we have instated our customer
privacy
policy. In
another words,
we are not able
to provide customer contact
information to others for the purpose
of our own marketing efforts. This
protects our customers' privacy and
reduce unwanted calls.
However, we do have customer
testimonials and a small sample list
of our customers that you may read
about in
the
testimonials page
. (Note: No
contact information
are provided
in
the testimonials page either)
Is there central data polling capability
with your software?
Aldelo Data Polling Utility software
is the central data polling package
that complements
Aldelo For
Restaurants. Our polling
utility provides
one direction
transfer of data from your restaurants
to your
central office via Internet connection
with email access.
(Aldelo Data
Polling Utility
software
is sold separately)
Can I sell, track, and redeem gift
certificates globally at any one of
my restaurant
locations?
Aldelo Central Gift Certificate Server
is the software that will allow you
to issue,
track,
and redeem gift
certificates at any
one of your
restaurant locations via Internet access.
At the restaurant end, you use the
built-in gift certificate issuing and
redemption
features as usual, and our software
will transparently
communicate with
the central server to
keep information
synchronized at real time.
Is there kitchen bump bar display support
with your Aldelo For Restaurants software?
Aldelo For Restaurants software has
kitchen display & bump bar system
support via third party interface.
Microplus is a company that has built
their Kitchen Display System to interface
with our software solution. Microplus'
contact email address is at microplus1@aol.com
.
What is the database back-end of your Aldelo For Restaurants software?
Aldelo For Restaurants software version 2.5.x releases use MS Jet 3.51 database
engine for its database access. The MS Jet 3.51 is MS Access 97 compatible,
so you will be able to open our database with MS Access 97. (Password Required,
Advanced Users Only) However, our POS software is 32-Bit natively compile, & is
a stand-alone executable program that DOES NOT require MS Access 97 or any
of its run time components installed on the same computer.
What is the maximum POS client stations that you recommend per each database
file?
We recommend that the Aldelo For Restaurants software version 2.5.x releases
do not exceed the maximum of 12 connected point of sale licenses to a single
database file.
How do I print chinese to the kitchen printer?
To print chinese or any other
far eastern languages to your printer, you must satisfy the following requirements:
1) You must have a graphic capable
POS
printer, such as the Epson TM-T88II, Epson TM-T88III, Epson TM-U200 Series,
Star SP300 Series, Star SP2000 Series, or Star TSP Series; 2) You must install
the printer in Windows Printer Folder with the printer driver provided by
the printer manufacturer; 3) You have already entered the Chinese or other
Asian
Characters in the menu, and is visible from the on screen display, if not,
check if your language environment software is running such as TwinBridge
software. That's it!
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Overview | Polling
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